FAQ
General Questions
1. What types of products do you offer?
We offer a selection of handmade canvases, paintings, and artistic prints inspired by Islamic art, including Arabic calligraphy, geometric patterns, and other traditional and modern designs.
2. Are the artworks handmade or printed?
All our products are entirely handmade.
3. Can I request a custom artwork?
Yes, we offer customization services for canvases and paintings, such as calligraphy with specific texts or bespoke designs. Contact us for more information.
Orders and Payments
4. What payment methods do you accept?
We accept major payment methods, including credit cards, PayPal, bank transfers, and other digital services.
5. How can I check the status of my order?
You can check your order status by logging into your account on our website or via the shipping confirmation email we will send you.
6. Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of purchase. After this period, the order may already be in preparation. Contact us as soon as possible for assistance.
Shipping and Delivery
7. Do you offer international shipping?
Yes, we ship our products worldwide. Shipping times and costs vary depending on the destination.
8. How long does shipping take?
Shipping times depend on your location and the product you choose. Generally, orders are delivered within 5 business days in Italy and 10-15 business days worldwide.
9. How can I track my package?
Once your order is shipped, you will receive an email with a tracking number and instructions to monitor your package.
Returns and Refunds
10. Can I return a product if I’m not satisfied?
Yes, we accept returns within 14 days of delivery, provided the product is in its original condition. Please refer to our return policy for more details.
11. What should I do if the product arrives damaged?
If your order arrives damaged, please contact us immediately with a photo of the product and packaging. We will arrange for a replacement or refund.
Additional Questions
12. How can I contact you?
You can contact us via email at info.mejarts@gmail.com or by using the contact form on our website.
13. Are the paintings in line with Islamic principles?
All our products adhere to Islamic values and principles, focusing on sacred calligraphy and appropriate designs.
14. Do you offer discounts or promotions?
Yes, sign up for our newsletter to stay updated on special offers and exclusive promotions.